Tourism In Transformation
It is our aim to offer our guests the best possible and comprehensive service. In doing so, we face the challenge of implementing a serviceperformanceconcept at the highest level with modern means. The tense situation on the personnel market on the one hand and the diverse tasks and guest wishes on the other make it necessary to break new ground in the hotel industry. Only innovative concepts enable a price-performance ratio that is equally attractive for guests and hosts. In addition to well thought-out and optimized processes in the hotel on site, we rely specifically on the use of artificial intelligence to efficiently support our virtual reception. Our employees manage several hotels simultaneously from the central Guest Relation Center. AI-supported systems enable us to process high volumes of work quickly and competently, while the personal care of our guests remains the focus at all times. Our economic success is based on a sustainable and efficient business model. The year-round operation of our hotels and an above-average occupancy rate, optimized by our own yield management, ensure a stable earnings situation. The targeted use of capital and personnel enables us to create long-term value.